Call us 02893 366909
19 St Brides Street
Carrickfergus, Co.antrim  BT38 8AF
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Our Practice 

We know as well as anyone that your smile is one of the most noticeable and memorable features. That is why the whole dental team at the Radiance work hard to provide you and other patients with the very best dental healthcare.

Charter on patient safety

At Radiance Oral Healthcare we understand that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment.

We keep up to date with the latest guidelines and regulations for the control and prevention of cross infection. To achieve this we will ensure:

  • We follow the latest infection prevention guidelines from the Department of Health & RQIA
  • Put patients interests first, communicate effectively with patients & protect patients information
  • Obtain Patients valid consent & raise concerns if patients are at risk
  • All dental instruments are either single use or sterilized to the highest standard after use
  • Work areas, the dental chair and handles are thorougly decontaminated in between patients
  • All staff maintain a high standard of personal hygiene & clinical clothing
  • All Staff are immunised and have had an occupational health examination
  • Work with colleagues to maintain & develop our professional knowledge & skills
  • Practice water is monitored for quality and dental unit waterlines are maintained
  • Waste is handled according to current regulations and disposed of with appropriate carriers

We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manage of all risks and incidents. The goal is continuous improvement in our care and service to you.

Our team are all registered with the General dental council and continually undergo staff training to keep up to date with the lastest policies and procedures. 

We always welcome questions, comments and suggestions from patients. If we can help you in anyway please do not hesitate to contact us.

Complaints Policy

This practice operates a complaints procedure which aims to resolve any issues or concerns. In the unlikely event that the practice is unable to deal with your complaint to your satisfaction you may contact:

Dental Complaints service                            Or       The Regulation & Quality Improvement Authority

Tel: 08456120540                                                 Tel: 02890 517500

Email:                      Email:

Our Treatment Policy

Our practice treats Private patients.

Patient Confidentiality

Our practice adheres to the standards for patient confidentiality as set out by the governing body for Dentistry the General Dental Council. You can see details of this by downloading their guide "Principles of Patient Confidentiality".